Staff tools
Front-desk tools in one staff application.
Calls, documents, patient outreach and the day's schedule in one application, with multi-factor sign-in and full audit logging.
In the staff app
Tools included in the staff application.
Call & Confirm
Confirmation, no-show and recall calls. How it works
Morning huddle brief
The day's schedule summarized for the team huddle.
Pre-visit check
Identifies missing information before the patient arrives.
On-call notebook
All after-hours calls and messages, with a brief for the provider.
Staff assistant
"Who has an opening Tuesday afternoon?" Answered from the live schedule.
Intake review queue
Documents awaiting review, with the suggested patient and the reason.
Status & help-desk alerts
A status banner on every screen; MOATiT alerted if the EHR connection drops.
Audit log
Hash-chained and retained for six years, with no clinical content.
Patient access reports
Every recorded access to one patient, or everything one user did.
The details
Call & Confirm
Confirmation calls one to three business days before each visit, no-show follow-up and recall calls, with results written to the schedule. Staff approve each day's list, and patients can opt out.
Pre-visit check
A check of each upcoming visit that identifies missing information before the patient arrives.
On-call notebook
Every after-hours call and message, with the brief prepared for the on-call provider, ready for the morning team.
Intake review queue
Documents that need a person, already read, with the suggested patient and the reason. File with one click, change the category, or send to your Veradigm® indexing queue.
System status & help-desk alerts
A status banner on every staff screen and automatic alerts to MOATiT's help desk when the EHR connection goes down and when it recovers, with the number of messages taken in between.
Audit log
Every tool call, staff view and change is recorded in a hash-chained log kept for six years; edits and re-ordering are detectable with the verify tool. No clinical content in the log, only IDs and outcomes.
Patient access reports
Administrators can report every recorded access to one patient's records, or everything one staff user did, for any date range: the basis for an accounting of disclosures.
Access
Individual logins with multi-factor authentication.
- A named login for every staff member, with staff and administrator roles (the administrator role covers privacy-officer reports)
- Authenticator-app codes required for every sign-in
- Automatic sign-out after 15 minutes idle, and after 12 hours regardless
- A sealed emergency login that is time-limited and flagged in the log
Passwords and lockout
- Passwords expire every 90 days; the last five can't be reused
- Lockout after repeated failed sign-ins
Schedule a 20-minute walkthrough.
A MOATiT engineer demonstrates fax intake and a sample call. No patient data is required.