For practices on Veradigm® EHR and Practice Management
Front-office automation for medical practices.
Drawbridge gives a small practice about 100 staff hours back every month. Patients reach the practice on the first ring instead of hanging up, and results reach the provider as soon as they arrive.
- HIPAA compliant
- Veradigm® certified
Call the Drawbridge test line
Talk to the phone assistant yourself. It answers on a test system, so play the part of a sample patient.
Call(208) 904-3641Sample patientUse these details on the call.
- Your name
- Ed Smith
- Date of birth
- December 6, 1952
Or call as Nichole Albanese, born April 24, 1928.
Things to try
- “When is my next appointment?”
- “Can I move it to later in the week?”
- “What times do you have open on Friday?”
- “Please leave a message for the front desk.”
The assistant verifies you by name and date of birth first, then reads back every change before making it. Please use the sample patient above. Standard call rates apply.
What it does
One AI assistant for your front office.
The same assistant handles your incoming documents, your patient calls and your appointment confirmations, from one sign-in.
Files faxes and lab results
Results reach the provider the moment they arrive, and no one indexes faxes by hand.
Fax & lab intake
Answers patient calls
Every call is answered on the first ring, so patients who used to hang up now book their visit.
Phone assistant
Confirms appointments
Fewer empty slots: patients confirm, reschedule or cancel days ahead, so open times can be filled.
Call & ConfirmSample workflow
How Drawbridge processes a morning of incoming faxes.
Confirmed matches are filed automatically. Exceptions are routed to staff with the reason.
SampleA morning of incoming faxes
Sample morning: six incoming faxes
Filed: 4. Routed to staff: 2.
Every decision is logged with who, what and when, and staff file a suggestion with one click or send it to your indexing queue.
Results
Certified by Veradigm and built for the way practices work.
Drawbridge is designed around why patients call, when they give up and how a front desk spends its day.
1 in 12
callers never reach a practice today. Drawbridge answers every call.
37%
of patient calls completed end to end without staff, rising to 57% with fax features
0
wrong-patient filings
20 of 20
auto-filed documents landed in the right patient's chart
Safeguards
Filing and caller access are governed by auditable rules.
Each document and caller is checked against these rules, and every decision is recorded in the audit log.
Documents
Patient matching on two identifiers
Full name and date of birth must match exactly one patient. If the document shows the last four digits of the SSN or an address, those must also agree. Similar names, twins and conflicting identifiers are routed to staff.
Uncertain matches are routed to staff
Documents with more than one patient on a page, an illegible page in a batch or an uncertain digit are routed to staff, with the reason recorded.
Designated document types always go to staff
By default, records requests, prior authorizations, refill requests and referrals are routed to staff. Your practice defines this list.
Critical results are escalated immediately
Critical lab flags create a High-priority review task marked CRITICAL, with a phone call required. Critical results generate a task even for same-day visits.
On the phone
Caller verification before record access
Enforced by the server: the caller must be verified on the call before any patient record is read or changed.
Confirmation before any appointment change
The assistant reads every booking, reschedule, cancellation and confirmation back to the caller and proceeds only after the caller agrees.
No clinical advice; emergencies directed to 911
The assistant never interprets results or medications or gives medical advice; clinical questions are referred to your clinicians. Callers describing an emergency are told to hang up and call 911.
Transfer to staff on request
Callers can ask for a staff member at any time. After hours, urgent calls are written to the on-call notebook with a short brief, and callers are told how to reach the on-call provider. Emergencies are directed to 911.
Security & HIPAA
Developed by a managed IT and cybersecurity provider.
- HIPAA compliant
- Independent security audit passed
- No AI models are trained on your data, including your calls.
- Multi-factor sign-in and a hash-chained audit log kept six years
Value by practice size
What Drawbridge returns to your practice.
Small practice
1 to 3 providers
About 100staff hours back a month, about two-thirds of a full-time role
- Net value a year
- $30,000–45,000
- Callers who now get through
- About 140 a month
- Visits recovered
- 15–25 a month
Medium practice
4 to 8 providers
About 275staff hours back a month, nearly two full-time roles
- Net value a year
- $75,000–115,000
- Callers who now get through
- About 370 a month
- Visits recovered
- 35–70 a month
Large practice
9 or more providers
About 640staff hours back a month, about four full-time roles
- Net value a year
- $175,000–265,000
- Callers who now get through
- About 860 a month
- Visits recovered
- 85–165 a month
What patients notice
- Every call is answered on the first ring, even at lunchtime and late in the day, when calls most often go unanswered.
- Results reach the provider as soon as they arrive, and critical results are flagged for an immediate call.
- Visits are confirmed days in advance, so open slots can be offered to other patients.
- After-hours messages are ready for the on-call provider, with a short summary.
102 hoursof staff time back each month
- Value per year
- $29,393
- Full-time equivalents
- 0.64
For your staff
Your team starts every day already prepared.
Drawbridge prepares the morning huddle brief before staff arrive, and staff can ask it about the live schedule in plain English.
- Morning huddle brief: the day's schedule, unconfirmed visits and items waiting for review, summarized for the team huddle
- Staff assistant: questions such as "Who has an opening Tuesday afternoon?" answered from the live schedule
- On-call notebook: every after-hours call and message in one place for the morning team
- Front deskWho has an opening Tuesday afternoon?
- DrawbridgeDr. Hale has 2:15 and 3:30 open on Tuesday, and Dr. Ames has 1:45.
- Front deskWhich of today's visits are still unconfirmed?
- DrawbridgeThree: the 9:30 and 11:00 with Dr. Hale, and the 2:45 with Dr. Ames. They are on this morning's huddle brief.
Implementation
Drawbridge learns your practice before it takes on any work.
It fits into the way your practice already works. Your systems, your rules and your team's routines stay exactly as they are; Drawbridge simply takes on the work in the same way.
- Setup questionnaire
- BAA and Veradigm® authorization
- Learning week
- Go-live on your approval
What happens at each step
Setup questionnaire
Your practice manager answers 15 questions about your rules and how documents flow today: who reviews results, which documents always go to a person, booking rules.
BAA and Veradigm® authorization
You sign our business associate agreement and authorize Veradigm® to give Drawbridge access.
Learning week
For one week Drawbridge works alongside your team and learns how your practice runs: where each type of document is filed, who reviews it and how your schedule works. Your staff work exactly as they do today, and Drawbridge changes nothing.
Go-live on your approval
Faxes and lab files come to Drawbridge first; MOATiT sets up the fax routing and the lab file drop with you. Drawbridge files what it can match with certainty and sends a review task. Anything that needs a person goes to your Veradigm® EHR document queue for staff, as today.
For the phone assistant, your line forwards to Drawbridge first.
Our company
Based in Pocatello, Idaho, since 2013.
Front-desk teams spend a large part of every day indexing faxes and handling routine calls. We built Drawbridge to return that time to patient care without compromising patient safety or privacy.
Schedule a 20-minute walkthrough.
A MOATiT engineer demonstrates fax intake and a sample call. No patient data is required.
Drawbridge 1.0 is certified by Veradigm and integrates with Veradigm® EHR and Veradigm® Practice Management. Veradigm® is a registered trademark of Veradigm Inc. or its affiliates.